How we use and gather personal information.
We gather information in various ways. The data we collect and use varies significantly. This information is treated with your consent, for example when you sign up to our service; or on the basis that it is necessary to conclude a contract you’ve entered into with us (e.g., to deliver a product if you’ve ordered online); or on the condition that it is in our lawful interests.
Our Commitment to Privacy
Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used, and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with, and how you may request access to and correction of the personal information that we hold. This statement relates to the personal information we collect through the Website.
What We Collect?
The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include your name, address, phone and other contact details (fax, email, etc.), date of birth, gender, merchandise information (purchases, orders, etc.), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your credit card details in any way and transmitted them directly by you to our payment processing provider. We may also collection information about your online behaviour and behavioural patterns when using our website, such as the time and date of your visit, the pages you viewed, and how you navigated to, and through our website.
Customers
We gather information about our customers for various purposes. This is done by either communicating with us through our website, email or phone.
Customer Enquiries
In case you have any questions about our services or products, please feel free to contact us. We would need some information from your side in order to reply and resolve your concerns. This includes the name, address, contact number, email address, details of your query.
Customer Sales and Orders
When you purchase anything from us, we need to process some information including your name, address, contact number, email address, details of the purchased items, and payment method.
For product deliveries, we need an address and contact number. We may also need more information which is required by the delivery service.
Customer Service
If you email us at support, we’ll send you an email back with information about your query.
Customer Surveys
We’ll occasionally send out surveys to help us better comprehend your needs and preferences. For example, the customer details we collect might include a name, address, and email address. The information collected in a survey will depend on what it is for.
Customer Competitions
We process personal information (name, address, and email address) to run competitions, which could be associated with customer surveys. All competitions will have specific terms and conditions, but these will include the right to publish the name and location of winners.
